Toll Free: 1-800-725-2346

Paladin’s track record for excellent service starts with products that are robust, reliable and seldom need fixing. But when they do, our friendly, knowledgeable people are there for you 24/7. Your monthly subscription fee covers the following service features. 

• Telephone support is available weekdays during extended business hours*. You can submit a service request any time via email or online through our Customer Portal.
• On nights and weekends, an optional emergency response service quickly puts you in touch with an on-call support engineer.
• The most challenging support issues are escalated to senior personnel to facilitate timely resolution.
• With Paladin’s subscription service, frequent software updates are automatically installed, ensuring your system is always up to date.
• The Customer Portal also provides access to our Knowledge Base, training videos, documentation and user forums.

*Monday to Friday, 8 a.m. to 7 p.m. Central Time